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Features

Sibling Rivalry

Microsoft Smartphone or Pocket PC Phone Edition?

By Tim Hillebrand and HHC Staff

THE PROBLEM: The decision to carry a cell phone and a Pocket PC, or one over the other, is daunting. I have yet to find the perfect solution in one device and usually carry both. I have not found a Pocket PC Phone as powerful as a regular PPC, and I have not found a Smartphone as smart and capable as a Pocket PC. With this dilemma in mind, I will review two new products that may enable you to tote just one convergent device. Let's take a look at the Samsung SCH-i730 Pocket PC Phone Edition for Verizon and the i-mate SP3i Windows Media Smartphone.

Samsung I730 Pocket PC Phone

My first impression after taking the Samsung SCH-i730 Pocket PC Phone Edition for Verizon out of the box and hefting it was that it was one sexy unit with its slide-out keyboard. I have gone on record elsewhere saying that I don't like thumb keyboards for two reasons. One is that I think they are awkward and inefficient to use, and the other is that they take up space and either extend the size of the unit or compromise screen size.

It seems to me that Samsung has ameliorated both of these objections. The vertically elongated keys are easier to strike without error than the usual small round ones, and the nifty slide-out keyboard reduces the device dimensions.

With measurements of 5.2 x 2.8 x 0.6 inches, it has a relatively light weight of 5.5 ounces. Its 240 x 320 pixel 65K color TFT screen is huge by cell phone standards but small by Pocket PC standards, and, I think, a nice compromise for a multifunctional device.

There are many features to appreciate in this powerful convergent unit. One of my basic requirements for a Pocket PC Phone is that it not only has built-in Bluetooth but also Wi-Fi. The Samsung i730 has both. However, I discovered that you cannot run Wi-Fi and a phone conversation at the same time, which is unfortunate. It almost goes without saying that it offers infrared. This phone has EV-DO capability offered by Verizon, which is the fastest format for cell phone data transmission -- a definite plus. Unfortunately, it is only available in certain markets.

Because it's a Pocket PC, the Samsung comes with Windows applications that are not available on a Smartphone, such as Pocket Word and Excel. Software common to both platforms includes Internet Explorer, Messaging, MSN Messenger, Windows Media, Tasks, Contacts, and Calendar.

There are some unique programs bundled with this device. VoiceSignal allows you to make phone calls, find a contact, or run an application with voice commands. Sprite Backup, RingTone Manager, Remote Control, Picsel Browser, OBEX FTP are all useful adjunct programs. Wireless Sync software transmits email, appointments, contacts, and tasks between handheld and desktop computer automatically, wirelessly.

One of the programmable buttons surrounding the navigation cluster on the front of the unit brings up a very nice launcher utility that displays battery life, gives instant access to settings, and enables screen rotation. There are four programmable buttons on the front and a green "send" and red "end" button along with a return to previous screen button.

Optionally, you can display a convenient device connection panel on the Today screen that enables handy access to Bluetooth and Wi-Fi connectivity. By the way, I found a irreconcilable conflict between PocketPlus and the wireless applications: You must deactivate PocketPlus before invoking either Bluetooth or Wi-Fi.

The top of the device has an antenna with a pull-out whip, which seems a bit retro considering that most competing devices function without protruding antennas these days. Also on top is the InfraRed port. On the right side resides an SDIO card port and a voice activation button. On the bottom is the power connector port. Along the left edge are the power button, a toggle volume control, and a record button but no scroll wheel, which I miss. A difficult-to-dig-open headset port tops off the left side. On the back are a telescoping stylus on the left side and a removable, rechargeable lithium ion battery.

I just assumed that any high-end telephonic device has a digital camera and video capabilities, and so I was surprised to find that the i730 has none. You'd think that a fancy $600 device would have this simple amenity expected in all better phones these days. This might be an advantage at high security facilities. Actually, the 1.3 MP cameras found in cell phones are pretty pathetic, and I tote a 5 MP tiny Pentax for my photo needs. However, I expect many potential customers will find this a glaring omission.

Another problem with many Pocket PC Phones I've reviewed is their rather underwhelming computing power. The i730 has a respectable 520MHz version of Intel's PXA270 processor. It boasts 64 MB of RAM and 128 MB of Flash memory, though only about 80 MB is available to users.

In the box, you get an AC charger that will plug directly into the device or into a creatively designed cradle that simultaneously charges an extended-life battery that's generously included along with an extra stylus and a belt-clip holder. The cradle folds into a flat package for convenient transport. The manual comes on a CD, and there is another CD with MS Outlook 2002 and ActiveSync 3.7. There's also a set of ear buds included.

To test this device's connectivity, I attempted to pair it with a ThinkOutside Stowaway Bluetooth keyboard and mouse, a Motorola Bluetooth headset, and a Bluetooth Freedom Keyboard. The i730 initially did not work with any of these devices. After some tweaking I got it to work with the ThinkOutside Stowaway keyboard, using the native HID Bluetooth feature. Then I discovered that an older 4.0 driver worked with the i730. Sadly, I was unable to experience the apparent speed of the EV-DO wireless technology in my area, but I look forward to testing it elsewhere.

What rules, what drools

I appreciate the size of this device, which I see as a good compromise between a larger Pocket PC screen and the small cell phone screen. I like the computing power and onboard memory. It's too bad that it only has a single SD card and no CF or mini SD slot for expanded storage. I also think it is unfortunate that there is no SIM card slot, which means you'll be stuck with a single carrier. What drools, for some people, is the lack of an integrated camera and the unsightly stick-up antenna. What double-drools is that I was the recipient of a defective unit to review and that I had trouble with the Bluetooth and Wi-Fi wireless applications. Otherwise, I would be happy to carry it in my pocket. Lastly, this device will not be upgradeable to Windows Mobile 5.

i-mate SP3i Smartphone
This so-called "candy bar" phone is a very compact companion measuring just 4.25" x 1.75" x 0.75" and weighing no more than 3.25 ounces. It uses the Window Mobile 2003 Second Edition for Smartphone operating system and will not be upgradable to the 2005 version. Memory consists of 64 MB ROM and 32 MB SDRAM. It offers GSM/GPRS functionality and has an internal antenna, SIM card, Bluetooth, and a mini-SD expansion slot. It also has infrared capability, a VGA-quality camera, and a 64k color transflective LCD screen. The cost is US$369, though that may also depend on which of your provider's service plans you sign up for.

Let's take a walk around the little unit, starting on the left side where you'll see a multi-functional rocker switch that adjusts volume when you are in talk mode. In standby mode, pushing the volume up will activate the voice recorder, and the volume down will activate the voice-tag function for the phone directory.

On the top we find the power button and the infrared port. Holding down the power button turns the unit on and off. A quick tap on the power button brings up the Quick List that allows you to lock and unlock phone settings.

The button on the top right side activates the camera mode and will take a picture or begin recording a video depending on the sub-mode setting. At the bottom of the right side is an opening for attaching a lanyard.

A mini-USB port and earplug jack are found on the bottom. The mini-USB port may be used for charging with the AC adapter or for synchronization with a PC, using a USB cable. A nice set of earplugs equipped with a volume adjustment wheel is included .

A panel on the back is removable for access to the battery, SIM card, and mini-SD card, all of which fit snugly under the battery. There seemed to be a non-functional silver button on the back. This turned out to be a tiny mirror for self-portraits -- a clever touch and sure to be appreciated by the vain of heart.

The front of the phone has the usual keypad, a home button, back button, send and end buttons, and two soft buttons. I like the way the keys have an inclined plane face making them easier to strike individually. The normal navigation ring and action button are replaced by a diminutive joystick that I found highly sensitive and a bit frustrating to use at first. At the bottom of the keypad is a sensor that will turn on the backlight if needed -- another thoughtful feature.

The SP3i comes loaded with software. There is the Windows Mobile Smartphone suite with Outlook, Inbox, Contacts, Calendar,Tasks,Media Player, MSN Messenger, Internet Explorer, and ActiveSync. There are some high-end games such as Tennis Addict, Cannons, Jewel Master and Snake, as well as additional exclusive ring tones and themes from i-mate. Club i-mate members may download several free third-party games.

Club i-mate is free to join and features a forum, downloads, and online help for users. I found the help and customer service sections practically non-existent and finally gave up trying to get help. Club i-mate is also an online store where members may purchase accessories and download programs at a discount.

Security is always an issue, and i-mate has taken great effort to develop a data encryption system to protect its users.

What rules, what drools

I like the minuscule size and weight of this tiny device which is amazingly powerful for such a small treat. Why this style of phone is called a "candy bar" makes me think that whoever came up with this appellation hasn't eaten a candy bar in a while. Just for fun, I checked out all the candy bars in my friendly supermarket, and none of them were anywhere near the size of this phone or any other phone I've held. Unlike days of old when candy bars for a nickel sold, the contemporary offerings are narrower and worth their weight in gold. Anyway, if you want to spend $369 on a candy bar that talks, takes pictures, retrieves email, and cruises the Net, this is an offering worth your consideration. The phone comes with a fairly comprehensive printed manual and some fun games and useful utilities such as Clear Storage, Modem Link, and SIM Manager. I also appreciate the relatively large screen.

On the other hand, I found the joystick too sensitive. This initially frustrated me a great deal, but I eventually got used to it. I found the lack of customer support unacceptable. The "live" chat went dead, and there's no phone number available anywhere so that you can talk to a real person. It takes days to receive answers to emails, which then need to be clarified and resent in a dead-end loop.

Because this phone is unlocked and not sponsored by any particular carrier, it is imperative to have access to various drivers. Unfortunately, I couldn't find any page on the i-mate website where I could download the drivers needed to configure the phone for online service. Maybe there is such a place, but it certainly was not apparent.

While the i-mate has a camera, it has no flash. Some prospective buyers may find a candy bar phone's always exposed screen vulnerable compared to the protection offered by a clamshell device. In that case, well, get a case. As is, the SP3i comes with a nice clip-on belt case.

While the SP3i hooked right up to my ThinkOutside Bluetooth keyboard, it would not stay connected for more than about a minute. This is probably a driver issue that needs to be addressed, and hopefully soon, as it makes the phone less useful in the meantime. The ability to use a keyboard is a very high priority on my list.

Pocket PC Phone vs. Smartphone

Handheld Computing Magazine compiled a features chart that listed the major characteristics of Pocket PC Phones and Smartphones for an easy visual comparison. The platform with the most points -- the Pocket PC Phone Edition -- is not necessarily the winning scenario because each feature is given equal weight in the comparison chart. You will have to decide which features carry more weight than others for your personal preferences and needs. For instance, size may be the overriding factor for one person, and Wi-Fi may be the winning criterion for someone else.

Clearly, on a point per attribute basis, the Pocket PC Phone Edition is the winner by a slim margin. But, it's a hollow victory for many of the seeming deficiencies may be overcome with the addition of software to resolve certain issues such as the apparent lack of word processing and spreadsheets. For instance, add Phatware's PhatNotes for Smartphones and a ThinkOutside Stowaway keyboard (when the driver works), and you have turned a Smartphone into a veritable word processor. In the final analysis, the decision on which to pack in your pocket may be an emotional one based on size or screen size or Wi-Fi or a camera. Or, perhaps your decision will hinge on the kind of coverage available in your area. But, isn't it wonderful to have such choices to make? Frankly, I cannot make up my mind which one I prefer, so I carry both because I like to show them off. I sort of feel that it's my solemn duty as an ambassador of handheld computing.

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